At B2B Exports LLC, we prioritize trust, compliance, and transparent communication. If you experience any issues regarding our IT Asset Disposition (ITAD), IT equipment buyback, or data destruction services, our structured complaint resolution process ensures your concerns are addressed with urgency, fairness, and complete accountability.
Every submitted complaint is treated as a priority and is handled directly by our dedicated customer resolution team.
We accept and investigate complaints related to all aspects of our ITAD and technology lifecycle services, including:
To ensure transparency and swift resolution, we follow a standardized four-step procedure for every complaint received:
Fill out the complaint form above with accurate details, including your contact information, order or tracking ID, and an explanation of the problem. Provide clear photos or documentation if applicable.
Our dedicated resolution team logs your ticket, verifies the provided information, and initiates an internal investigation with the relevant department (Logistics, Quality Control, or Operations).
If additional documentation, photos, or clarification is needed, a resolution specialist will contact you directly within 24 to 48 business hours via email or phone.
We work closely with you to implement an equitable resolution—whether that involves issuing a replacement, expediting missing paperwork, processing a refund, or re-verifying a service deliverable.
For urgent matters requiring immediate attention, please reach out to our escalation team directly:
Our team is available Monday through Friday to address urgent operational and service escalations.
Frequently Asked Questions
Auction